Statistics for invitations

• Invitations in and the month: how much of the month's quota you've used, and how many are left.
• Response rate · 30 days: the share of invitations sent in the past 30 days that have led to a review.
• Connected systems: how many webshops have gone live and send invitations automatically.

Each template card shows how many times the email has been sent and what share responded, e.g. "Sent 120 times · 18% responded".

At the bottom you see the latest invitations with name, source, date and status. The source is Webshop, Manual, Bulk or API. The email addresses aren't shown.

• Scheduled: waiting to be sent.
• Sent: the email has been sent.
• Reminder sent: the customer has also received the reminder.
• Opened: the customer has clicked the link in the email.
• Reviewed: the customer has written a review from the invitation.
• Stopped: the invitation wasn't sent, e.g. because the order was cancelled or the customer unsubscribed.

Opened means the customer has opened the review page from the email. We don't measure whether the email itself has been opened.

With Growth and Partner you also get the Analytics page with more figures about your reviews.

• The response rate shows a dash: No invitations have been sent in the past 30 days.
• An invitation has been Scheduled for a long time: See The invitations aren't being sent.