If you've claimed your profile, you can buy a plan directly in the dashboard. Payment is handled by Stripe, our payment provider.
How to buy
- Open the dashboard and choose your company.
- Go to Settings, Subscription and billing.
- Choose Change plan.
- Choose Monthly or Yearly · 2 months free.
- Choose the button next to the plan, e.g. Choose Start or Choose Growth. You can also arrange Partner via Contact sales.
- Complete the payment with Stripe, and confirm.
Afterwards you come back to the dashboard. It says Thank you! The payment has been completed. It can take a moment before the plan is updated.
What you need
- A payment card.
- The company's address. It must be filled in.
- Ideally your company registration (CVR) number or VAT number, so it's included on the invoice.
- If you've received a discount code, you can enter it with Stripe.
Who can buy
Only the owner of the company on TrustSays can buy and change the plan. Owners must use two-step verification. Other roles, including Admin, don't have access to billing. See Team and roles.
If it doesn't work
- The payment was cancelled. Nothing has been charged: You closed the payment before it was finished. Try again.
- Nothing happens when you choose a plan: If you already have a paid plan, you switch it with Change plan. See Change plan and find invoices.
- You can't get access to billing: Check that you're logged in as the owner.
- If the plan still shows as Free after a few minutes, reload the page. If that doesn't help, contact us.